About Us

As one of the largest charity care providers for older people in the UK, we offer some of the highest quality care, accommodation and support services throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life.

With an annual income of over £283 million in 2024/25, MHA is one of the most well-respected care providers in the sector. The majority of this income is derived from fees charged for services provided, but we are fortunate in receiving donations in the region of £3 million per annum, many of which are from the Methodist community. These enable us to deliver specialist services rarely found in other organisations, such as dedicated chaplains and music therapy for those living with dementia.

MHA delivers a range of high-quality services to over 18,000 individuals, helping reduce loneliness and isolation by creating communities that care across:

75 Care Homes
59 Retirement Living housing schemes supporting older people living independently in retirement living communities, with access to social and leisure facilities and flexible care when needed.
11,000 older people living independently in their own homes with the support of our community services across Britain.

MHA’s services are delivered by over 6,075 dedicated staff and enhanced by the commitment of over 2,425 volunteers. As a charity, MHA aims to provide good quality services which represent excellent value for money. Its entire surplus is reinvested into providing services for older people now and into the future.

You can read more about MHA and its financial position in our Report and Financial Statement attached to this document as Appendix 1.

MHA’S Mission, heritage and Vision

Our Mission is to help people live later life well. Society in many ways has changed beyond all recognition since our charity was formed in 1943, but our work is as relevant today as it was then.

Our new Business Plan 2025-2026 launched in April flows from our new strategy and sets out 20 critical objectives and outcomes which will be the focus of our activity over the next year. Attached as Appendix 2 to this document are details of the objectives and the KPI measures

We want MHA to become the role model for care, accommodation and support services for older people in Britain.

MHA’S Values

MHA’s three values are integral to our work. MHA’s values remain consistent through time and do not vary with changes in the political, economic or social environment. The values provide guiding principles and underpin MHA’s policies, strategy and behaviours on a daily basis.

Our chaplaincy service is available in all our homes and retirement living schemes providing pastoral support to older people, staff members and the relatives of our residents – for those of all faiths and beliefs. Our chaplains enhance the nurture of mind, body and spirit, and well-being on an individual and group basis. Regular worship services are provided for those residents who wish to take part.

Our Governance

MHA is the term used to describe the parent charity Methodist Homes (which used to be Methodist Homes for the Aged until 2011) and/or the group comprising the charity together with its subsidiary:

Methodist Homes (MHA)

Charity (Registered Number 1083995) and Company limited by guarantee (Number 4043124)

Methodist Homes Housing Association

Registered Provider (Number LH2343) with charitable status and Industrial and Provident Society (Number 21860R)

The Charity Board carries overall responsibility for all activities and oversees all operations within MHA through a series of sub-committees. The Housing Association is a subsidiary Board and maintains separate reports and accounts to comply with regulatory supervision as a Registered Social Landlord. It watches over the particular issues relevant to the role of MHA as a Housing Association.

Find out more about our Parent Board Members here

Our Services

MHA has a track record of innovative service provision. We are ambitious about continuing to develop our care homes, retirement living and community-based MHA Communities schemes.

MHA’s care services are regulated and inspected by separate regulators in England and Wales. MHA’s affordable housing services are regulated by the Regulator for Social Housing. MHA is one of only a few specialist providers for older people of both housing and care services combined.

Care homes

MHA is one of the largest charitable providers nationally and one of the top 20 care home providers for older people in England and Wales.

We have developed an end-of-life care resource and provide training to offer sensitive support to residents and relatives as older people approach the final stages of life. Our chaplaincy team won the Third Sector Care Award for their work on end-of-life care. We were one of the first to design purpose-built homes for older people back in the 1960s and continue to innovate, developing personal space, communal facilities, service delivery and assistive technology.

Our Enhancing Later Life Framework focuses on specialist areas of care such as dementia, end of life and music therapy to ensure that all of our residents receive the support they need at every stage of later life.

100% of our care homes offer private rooms, and 90% of our care home private rooms provide ensuite facilities. The average age of our residents is almost 90.

Retirement Living

Our retirement living residents have their own self-contained apartment with services having a manager, call system and a range of social and leisure facilities such as a lounge, café bistro and hair salon. Our apartments are available for sale, part-ownership and rent and have an occupancy of 96%.

We continue to innovate, providing on-site care to meet the varying needs of older people living in our apartments including couples where one partner has dementia, so they are able to remain living together.

MHA Communities

MHA Communities, formerly known as Live at Home, offers a variety of exciting and fulfilling services for people aged 55 and over. From telephone befriending and online activities to dance and exercise classes and assisted shopping, there’s something to suit people of all abilities.

Our aim is to enable older people to live independently in their own homes for as long as possible, helping them to live later life well in their local communities, tackling loneliness and isolation.